Política de reembolso

Cancellation and Refund Policy
At Keepneedle, every item is handmade with care — just for you. Because our products are custom-made to order, we have clear guidelines for cancellations and refunds to ensure transparency and fairness.

Order Cancellations
We understand that plans can change, and you may need to modify or cancel your order.

• Cancellations are accepted within 2 hours of placing your order.

• After this period, production begins and we are no longer able to cancel.

Please review your order carefully before completing your purchase to avoid any issues.

To request a cancellation within the 2-hour window:

• Email us at Keepneedle@gmail.com using the same email address provided at checkout.

• Include your order number in the email.

We will confirm your cancellation by email and issue a refund if requested within this period.

Refund Policy
Because of the custom nature of our products, all sales are final and non-refundable once production has started. Each item is made specifically for you, making it unique and personal.

By placing an order, you acknowledge and agree that:

• Refunds will not be available once production begins.

• Our policies are designed to keep the process fair and transparent for every customer.

Summary:

• Cancellations: Accepted within 2 hours of order placement.

• Non-Refundable: Orders cannot be refunded after production has started.

• Custom Products: Every item is made to order.

Thank you for your understanding and support of our handmade work!
For any questions, contact us at Keepneedle@gmail.com.