FAQ

1. Where’s my order? Why isn’t it shipped yet? ▶
Because we’re not a warehouse. Every piece is made from scratch, just for you — carefully embroidered by hand. Production takes 12–14 business days. Good things take time.
2. When will it arrive? ▶
After shipping, delivery usually takes 3–4 weeks. Sometimes up to 5 weeks, if your postal service is feeling dramatic. But don’t worry — it gets there. Always.
3. How do I track my order? ▶
You'll receive a tracking number. Please track it on your national postal service’s website — not on random sites. Examples:
  • USA — USPS
  • Canada — Canada Post
  • France — La Poste
  • Italy — Poste Italiane
  • Germany — Deutsche Post
  • UK — Royal Mail
4. Can I change the size? ▶
Sorry, no. Since everything is made to order, we can't exchange sizes. You ordered XL — we made XL. That’s the deal.
5. Can you make it faster? ▶
We wish! But every stitch is done with care — no shortcuts, no mass production. So it’s still 12–14 business days. Patience = power.
6. Can I cancel my order? ▶
If we haven’t started making it yet — yes, just message us quickly. But once we begin working on your piece, it’s yours. That’s handmade life.
7. It’s been 5 weeks and nothing arrived! ▶
Now it’s time to message us. We’ll investigate and sort it out. But if it’s only been 2–3 weeks — relax. Postal magic is happening.